The all-in-one platform for support centers, BPO teams, and customer service operations. One unified subscription replaces your entire tool stack — live chat, CRM, knowledge base, ticketing, analytics, and more. No per-agent fees, no integration headaches.
Running a call center typically means juggling a patchwork of expensive tools — one for live chat, another for CRM, separate platforms for knowledge base and ticketing, plus analytics dashboards bolted on. Each tool charges per agent, per seat, or per interaction, and none of them talk to each other without costly integrations.
Pivlu replaces all of them with a single, all-in-one platform at one flat price. Your agents get live chat, CRM, knowledge base, email ticketing, task management, analytics, and more — all connected, all sharing the same customer data, all included.
12 integrated tools, one platform, one price
Real-time customer support across channels. Handle multiple conversations simultaneously with canned responses, typing indicators, and seamless agent transfers.
Complete customer profiles with full interaction history. See every call, chat, email, and ticket in one timeline so agents never ask customers to repeat themselves.
Internal agent knowledge base and customer-facing self-service portal. Reduce ticket volume by empowering customers to find answers on their own.
Ticket follow-ups and automated responses from a shared inbox. Templates, macros, and scheduling ensure consistent, timely communication with every customer.
Team coordination and shift management in one place. Dedicated channels for teams, shift handoff notes, and internal announcements keep everyone aligned.
Track escalations, follow-up tasks, and improvement projects. Kanban boards, due dates, and assignees ensure nothing falls through the cracks.
Track agent hours, shift durations, and break times. Accurate timesheets for payroll, productivity reporting, and workforce optimization.
Build customer feedback surveys, quality assurance forms, and agent evaluation checklists. Drag-and-drop builder with 17 field types and submission tracking.
Track upsell and cross-sell opportunities that arise during support interactions. Turn service conversations into revenue with a visual sales pipeline.
Track support metrics, customer satisfaction trends, and agent performance. Dashboards for first response time, resolution rates, and CSAT scores.
Store and share SOPs, call scripts, training manuals, and onboarding docs. Version-controlled documentation keeps every agent on the same page.
Customer community and self-service forum. Let customers help each other, reduce inbound tickets, and build a searchable archive of solutions.
A real-time view of your entire support operation
Common questions about Pivlu for call centers