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Pivlu for Call Centers & Customer Support

The all-in-one platform for support centers, BPO teams, and customer service operations. Unified live chat, CRM, knowledge base, ticketing, and analytics — all from a single workspace with simple, predictable pricing and no per-agent fees.

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Pivlu for Call Centers & Customer Support

One Platform, Unified Pricing

Customer support operations typically rely on Zendesk or Freshdesk for ticketing, HubSpot Service Hub or Intercom for live chat, a separate CRM for customer records, knowledge base tools for self-service content, and analytics platforms for reporting. That is five separate tools with per-agent pricing that balloons as your team grows.

Pivlu consolidates everything into a single platform. Your agents work from one screen with full customer context, a shared knowledge base, and integrated analytics — without the overhead of managing multiple vendor relationships or per-seat fees.

With Pivlu you can:

  • No per-agent pricing — add team members without fee increases per seat
  • Shared customer database visible across all support channels
  • Zero integrations to maintain — live chat, CRM, and KB are one system
  • Single login for agents, supervisors, and administrators
  • Built-in analytics with no separate BI tool required
  • One predictable subscription replaces five separate tool costs
All apps included in every plan

No per-module pricing. One subscription covers live chat, CRM, knowledge base, analytics, and every other Pivlu app.

Everything a Support Operation Needs

From first contact to resolved ticket, every tool is built in and works together. All included in your Pivlu subscription.

Live Chat

Handle real-time customer conversations from a unified agent dashboard. Route chats by topic or team, set away statuses, and see full customer history before responding.

CRM Contacts

Every customer interaction is captured in a unified profile — chat history, form submissions, email exchanges, and notes. Agents see full context before responding, not just the current ticket.

Knowledge Base

Build a self-service library of FAQs, troubleshooting guides, and how-to articles. Reduce inbound volume by letting customers resolve common issues before they contact support.

Email Platform

Send automated responses, case updates, and resolution confirmations. Use email sequences for proactive follow-ups after resolved tickets and periodic service communications.

Workspaces

Organise team projects, process documentation, and escalation workflows in shared workspaces. Keep supervisors and agents aligned on procedures, campaigns, and operational changes.

Tasks & Projects

Track escalated issues, training tasks, and process improvement initiatives. Assign ownership, set due dates, and monitor progress without switching to a separate project tool.

Time Tracking

Log agent hours per project or client account for accurate billing in BPO and outsourced support arrangements. Generate timesheets for payroll and client invoicing directly from logged hours.

Forms Builder

Create contact forms, support request intake forms, customer satisfaction surveys, and escalation templates. Embed them on any web page and route submissions to the right team automatically.

Deals Pipeline

For BPO and outsourced support providers: track client acquisition, contract renewals, and upsell opportunities through a visual pipeline from initial pitch to signed agreement.

Web Analytics

Track knowledge base usage, chat volume trends, peak support hours, and self-service deflection rates. Use data to optimise staffing, content, and response processes.

Documents

Store call scripts, escalation procedures, training materials, and SLA documentation. Share securely with your team and keep versions current without relying on shared drives.

Forum & Community

Build a customer community where users help each other, share tips, and surface product feedback. Reduce support load by enabling peer-to-peer problem solving at scale.

Frequently Asked Questions

Common questions from customer support teams and BPO operations considering Pivlu.

Yes. Pivlu includes live chat (replacing Intercom and Freshchat), a full CRM for customer records (replacing HubSpot Service Hub or Salesforce Service Cloud), a knowledge base for self-service content, email communication, forms for intake and surveys, and analytics. Instead of managing five separate tools with per-agent pricing, you get everything in one platform with one subscription.

No. Pivlu's unified pricing means you pay one subscription regardless of how many agents log in. This is a significant differentiator for support operations compared to Zendesk, Freshdesk, and Intercom, where per-seat costs compound quickly as your team grows. You can add agents, supervisors, and administrators without worrying about the per-head cost increasing your bill.

Yes. Because live chat, email, forms, and CRM are all part of the same platform, every customer interaction is captured in a single unified profile. When a customer starts a chat, the agent sees their name, previous conversations, submitted forms, and any notes left by other team members — without switching screens or looking up records in a separate tool.

The Knowledge Base is a self-service library published on your website. Well-structured FAQs, troubleshooting guides, and how-to articles let customers resolve common issues without contacting support. Analytics show which articles get the most traffic, so you know which topics to expand. A strong knowledge base typically deflects 20-40% of inbound support volume, freeing agents for complex cases.

Yes. Web Analytics tracks chat volume, response times, and resolution patterns. Time Tracking logs hours per agent. Forms capture satisfaction scores after interactions. Combined, you have the data to report on team performance, identify training needs, and optimise staffing levels — without needing a separate BI or reporting tool.

Yes. BPO operations benefit from the unified platform because you can manage multiple client accounts, track hours per client for billing, generate invoices from time logs, and use the deals pipeline to manage client contracts and renewals. Role-based permissions let you control which team members see which client data, maintaining appropriate data separation across accounts.

One platform. Built for businesses, teams, and creators.

12 powerful products to build, manage, and grow — all under one roof.

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